Privacy and Data Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Play Regal Casino services. We take your privacy seriously and set out here the types of data we gather, how we use it, who we may share it with and the choices available to you. The policy is written in plain English to help you understand how we handle your information and how you can exercise your rights.
Types of data we collect
Personal data
We collect information you provide when you register or contact us, such as name, date of birth, email address, phone number, billing and postal address, identity documents and verification data. This information is used to create and manage your account and to meet our legal obligations.
Technical data
We automatically collect technical details about your device and connection, including IP address, device type, browser, operating system, language settings and device identifiers. Technical data helps us keep the service secure and working correctly.
Transactional data
We record transactions and account activity such as deposits, withdrawals, wagers, game history, bonuses credited and redeemed, session times and payment method details. Transactional data is used for account management, payment processing and fraud prevention.
How we use your information
Your information is used to operate and improve our services, verify identity, process payments, prevent fraud, manage accounts, respond to enquiries and meet legal and regulatory obligations. We may also use aggregated or anonymised data for analytics, product development and security monitoring.
Data protection practices
We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Measures include access controls, encryption where appropriate, regular security assessments and staff training. While we work to keep data secure, no system is completely risk free.
Cookies and tracking technologies
We use cookies and similar technologies to provide core site functions, remember preferences, perform analytics and deliver relevant content. Cookies are grouped as essential, performance, functional and advertising. You can manage cookie settings through your browser or device and opt out of many tracking tools using standard browser controls.
User rights
You have rights over your personal data, including the right to access, correct, restrict processing, object to processing and request deletion, subject to applicable law and our legitimate interests. You may also request a copy of your data in a portable format where applicable.
Access, correction and deletion of data
To access, correct or delete your personal information, contact our privacy team at [email protected]. We will respond to requests within a reasonable time and may need to verify your identity before fulfilling requests. Certain information may be retained where required for legal or compliance reasons.
Information sharing and third parties
We may share your data with service providers such as payment processors, identity verification and fraud prevention partners, IT providers and customer support vendors to provide the service. We may also disclose data where required by law or to protect our rights. Third parties are required to protect your data and may only use it for specified purposes.
Privacy policy updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our site with the effective date. Please review this page periodically to stay informed about how we handle your information.